Frequently Asked Questions QA\uff5cAbout CITS China National Travel Service Global<\/title>\n <style>\n \/* === \u8b93\u9019\u6bb5\u5728 WordPress \u88e1\u4e5f\u80fd\u5168\u5bec\u986f\u793a\uff08\u5c31\u7b97\u88ab\u653e\u9032\u7a84\u6b04\uff09=== *\/\n .c2g-faq-wrap{width:100%;max-width:100vw;margin:0;position:relative;min-width:320px;background:#e9eff6;} \/* \u2605\u6539\u6210\u7070\u85cd\u8272\u80cc\u666f *\/\n .c2g-faq-wrap .container{max-width:min(1080px,92vw);margin:40px auto;padding:0 20px;}\n\n :root{--brand:#0a5bd3;--bg:#e9eff6;--text:#0b1220;--muted:#5f6b82;--card:#fff;--border:#e6ecf5;}\n\n html,body{\n margin:0;padding:0;background:var(--bg);color:var(--text);\n font-family:\"Noto Sans TC\",\"PingFang TC\",\"Microsoft JhengHei\",Helvetica,Arial,sans-serif;\n -webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;\n letter-spacing:.2px;line-height:1.6;scroll-behavior:smooth; \/* \u5e73\u6ed1\u6372\u52d5 *\/\n }\n\n h1,h2{line-height:1.3}\n h1{font-size:28px;margin:0 0 12px;}\n .intro{color:var(--muted);margin:0 0 20px;}\n\n \/* \u5c0e\u89bd\u6309\u9215\uff1a\u4e09\u6b04\uff0c\u7f6e\u4e2d *\/\n nav.toc{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin:24px 0 32px;}\n nav.toc a{\n display:block;padding:12px 14px;background:var(--card);border:1px solid var(--border);\n border-radius:12px;text-decoration:none;color:var(--text);box-shadow:0 1px 2px rgba(0,0,0,.04);\n text-align:center; \/* \u7f6e\u4e2d *\/\n }\n nav.toc a:hover{border-color:var(--brand);}\n\n .section{margin:30px 0;}\n .section>h2{font-size:22px;margin:10px 0 12px;}\n .faq{display:flex;flex-direction:column;gap:10px;}\n .faq-item{background:var(--card);border:1px solid var(--border);border-radius:14px;overflow:hidden;}\n .faq-q{display:flex;align-items:flex-start;gap:10px;cursor:pointer;padding:16px 18px;}\n .faq-q h3{margin:0;font-size:16px;font-weight:700;line-height:1.6;}\n .badge{font-size:12px;line-height:1;border:1px solid var(--border);color:var(--muted);padding:4px 8px;border-radius:999px;flex:0 0 auto;}\n .faq-q:hover{background:#f3f7ff;border-color:#d9e6ff;}\n .faq-a{display:none;padding:0 18px 16px 52px;color:#2b3345;}\n .faq-a p{margin:10px 0;line-height:1.9;word-break:break-word;}\n .faq-item.open .faq-a{display:block;}\n .faq-item.open .faq-q{background:#eef4ff;border-color:#cfe0ff;}\n .helper{margin:24px 0 0;color:var(--muted);font-size:14px;}\n\n \/* === \u884c\u52d5\u7248\u512a\u5316\uff08\u2264768px\uff09=== *\/\n @media (max-width:768px){\n .c2g-faq-wrap .container{max-width:100vw;margin:24px auto;padding:0 14px;}\n h1{font-size:22px;}\n .section>h2{font-size:18px;}\n .faq-q{padding:14px;}\n .faq-q h3{font-size:15px;}\n .badge{font-size:11px;padding:3px 6px;}\n .faq-a{padding:0 14px 14px 46px;}\n nav.toc{grid-template-columns:1fr;} \/* \u5c0e\u89bd\u6539\u55ae\u6b04\uff0c\u907f\u514d\u64e0\u6210\u76f4\u6392 *\/\n }\n <\/style>\n<\/head>\n<body>\n <div class=\"c2g-faq-wrap\">\n <div class=\"container\">\n <h2>Frequently Asked Questions QA\uff5cCITS China International Travel Service (CITS)<\/h2>\n\n <p class=\"intro\">This page is a collection of travelers' most important concerns: company qualifications and registration, travel arrangements and services, as well as frequently asked questions about China\/Tibet\/Beijing\/Yunnan\/Harbin and other thematic tours. Click on each question to expand the answers.<\/p>\n\n \n <nav class=\"toc\">\n <a href=\"#cits\">Frequently Asked Questions about CITS China Travel Service<\/a>\n <a href=\"https:\/\/china2go.com\/en\/faq-china\/\">China Travel Related Q&A<\/a>\n <a href=\"https:\/\/china2go.com\/en\/faq-tibet\/\">Tibet Travel Related Q&A<\/a>\n <a href=\"https:\/\/china2go.com\/en\/faq-beijing\/\">Beijing Travel Related Q&A<\/a>\n <a href=\"https:\/\/china2go.com\/en\/faq-yunnan\/\">Yunnan Travel Related Q&A<\/a>\n <a href=\"https:\/\/china2go.com\/en\/faq-harbin\/\">Harbin Tourism Q&A<\/a>\n <\/nav>\n\n \n <section id=\"cits\" class=\"section\">\n <h2>CITS China International Travel Service (CITS) China2Go Frequently Asked Questions (FAQ)<\/h2>\n <div class=\"faq\">\n\n \n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q1<\/span><h3>What is the reputation of CITS China International Travel Service (CITS)?<\/h3><\/div> <div class=\"faq-a\"><p>We are CITS China CITS Global, with a history of over 70 years, has branches in all provinces of Mainland China, and is incorporated in Hong Kong and more than 60 countries around the world. CITS Global has been serving high-end corporations and large groups for a long time, with a high level of repeat business. Now, we have brought the same standard to inbound casual travelers and set up China2Go department, so that even a small number of people can enjoy the stability and quality of a large group.<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q2<\/span><h3>Why choose CITS over other travel agencies?<\/h3><\/div> <div class=\"faq-a\"><p>CITS is one of the travel agencies with the longest history and the most complete network in China, with physical stores in all provinces and cities. Strictly abide by the service standards of not losing the bag, not set the way; and give foreign guests level of service, and encounter force majeure changes, but also the first time to start the processing process, and communicate with you the best program.<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q3<\/span><h3>Are CITS trips self-operated or are they passed on to a ground handler?<\/h3><\/div> <div class=\"faq-a\"><p>CITS is a self-owned brand with a nationwide network of CITS associates and services. The Immigration Department is based in Shanghai and coordinates quality and standards, as well as having the most up-to-date resources. If you would like to visit us, please make an appointment to visit our office.<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q4<\/span><h3>Will the tour be canceled or merged after registration?<\/h3><\/div> <div class=\"faq-a\"><p>The threshold for tour formation, the latest notification date, and the terms of refund and change are all clearly stated in the contract and communicated in advance. However, at present, most of the products are 4-person tours, and some of the routes even offer good conditions for 2-person departures in order to give back; and there is no indiscriminate grouping, so the rate of success is extremely high.<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q5<\/span><h3>Are the tour guides experienced and able to take care of the elders?<\/h3><\/div> <div class=\"faq-a\"><p>All tour guides are licensed, experienced in receiving foreign guests, and familiar with the rhythms of the elders (medication reminders, frequency of breaks, and barrier-free routes). Experienced tour guides can be assigned upon request.<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q6<\/span><h3>Will the meals on the tour be Chinese?<\/h3><\/div> <div class=\"faq-a\"><p>Most of the tours adopt the flexible semi-buffet design, which does not include lunch and dinner, to return the right to choose to the travelers. When you are in a hurry, the tour guide can make the order on behalf of the traveler and inform the traveler for reference; for the rest of the trip, we encourage you to choose your own local food (Tibetan food, rice noodles, halal, etc.), which is closer to your personal taste and budget. Do not let the journey is the same boring group meal nightmare!<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q7<\/span><h3>Will the itinerary accommodation be \"downgraded\"?<\/h3><\/div> <div class=\"faq-a\"><p>Reservations are made in accordance with the contract level and will not be downgraded. In case of full booking during peak season, we will replace the booking with one of the same class or upgraded class and inform you in advance to protect your rights and interests.<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q8<\/span><h3>Will the ride be long? Are there restroom breaks on the way?<\/h3><\/div> <div class=\"faq-a\"><p>For long distances, rest stops will be properly arranged; however, for remote or desert sections, there are limited facilities, and you may even have to go to the toilet on the side of the road! It is advisable to be prepared before traveling. The tour guide will try his best to select the best rest stops.<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q9<\/span><h3>Are local specialty meals included?<\/h3><\/div> <div class=\"faq-a\"><p>Most of the products do not include lunch and dinner; some of the tours arrange special experiences (e.g. afternoon tea at Potala Palace for Tibet tours, afternoon tea with imitation food in Beijing, etc.). You can also check on the internet in advance, or ask your guide to recommend local restaurants or help you order takeout.<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q10<\/span><h3>If I am a vegetarian or don't eat cows or goats, can I make arrangements?<\/h3><\/div> <div class=\"faq-a\"><p>Yes. Specify vegetarian or non-vegetarian ingredients when signing up and coordinate with the restaurant before departure; Halal or vegetarian friendly options are also available in many locations.<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q11<\/span><h3>Will there be too many shopping stops on the trip?<\/h3><\/div> <div class=\"faq-a\"><p>We offer high quality \"No Shopping\" tours (except for the self-operated stores in the scenic area). In case of non-compliance, in addition to a full refund, we will also compensate RMB 2,000 as liquidated damages.<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q12<\/span><h3>How much deposit do I need to pay to enroll?<\/h3><\/div> <div class=\"faq-a\"><p>General RMB1,000 per person; depending on the prepaid resources for special routes, the tour fee for some special programs may be 20%-30%. Based on the quotation\/contract.<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q13<\/span><h3>Can I pay by credit card?<\/h3><\/div> <div class=\"faq-a\"><p>Mainstream credit cards can be used, and we also support remittance and some electronic payments. Cross-border fees will be clearly indicated on the bill; we also recommend using Alipay\/WeChat to bind a credit card for payment, which will be more convenient.<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q14<\/span><h3>What about exchange rate issues?<\/h3><\/div> <div class=\"faq-a\"><p>Based on the bank's announcement or Goldstream's settlement on the day of receipt; the quotation currency, conversion basis and handling fee will be clearly disclosed in the quotation.<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q15<\/span><h3>What are the refund rules in case of temporary cancellation?<\/h3><\/div> <div class=\"faq-a\"><p>According to the travel contract: 5% for more than 41 days before departure date; 10% for 31-40 days; 20% for 21-30 days; 30% for 2-20 days; 50% for the first 1 day; and 100% for the day after the departure date (If the traveler has already applied for the special resources such as the Tibet letter, the Tibet exclusive contract shall prevail). (If you have applied for special resources such as the Tibet Entry Letter, the Tibet-specific contract will apply.)<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q16<\/span><h3>Will bottled water be provided?<\/h3><\/div> <div class=\"faq-a\"><p>Bottled mineral water will be provided. If you are accustomed to drinking hot water, it is recommended that you bring your own thermos; some scenic spots and most restaurants have hot water refills.<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q17<\/span><h3>Are tips included?<\/h3><\/div> <div class=\"faq-a\"><p>Tips are usually not included. Suggested reference: RMB30 per person per day for driver and tour guide (total RMB60) x number of days; actual product description is subject to change.<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q18<\/span><h3>How long before departure will the group be confirmed?<\/h3><\/div> <div class=\"faq-a\"><p>In principle, a tour can be formed by 4 persons; if the threshold is not reached 50 days before departure, we will take the initiative to discuss with you about rescheduling, transferring the tour or other options.<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q19<\/span><h3>Are shuttle buses included in the itinerary?<\/h3><\/div> <div class=\"faq-a\"><p>The itinerary will state whether or not transfers are included. If \"Arrive at a certain place\" is arranged on the first day, it means that airport\/station transfers are included on that day; other transfers can be purchased upon request.<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q20<\/span><h3>Is Wi-Fi or Internet access card available?<\/h3><\/div> <div class=\"faq-a\"><p>Wi-Fi is available in most hotels, some scenic spots and restaurants, and depending on the internet environment, it is recommended to bring your own foreign internet plan or SIM card that can be used for LINE\/WhatsApp\/Google. Only then can you access your customary Google, which is also an extranet.<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q21<\/span><h3>Is there any special care for the elderly?<\/h3><\/div> <div class=\"faq-a\"><p>The pace and rest density can be adjusted according to the needs of seniors; those who meet the qualifications of the scenic area's senior citizen ticket will be refunded according to the regulations. As long as the scenic area is equipped, wheelchair and barrier-free route suggestions and other services can be booked.<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q22<\/span><h3>What are the fees for children?<\/h3><\/div> <div class=\"faq-a\"><p>There are two types of programs: \"bed share\" and \"no bed share\"; car parking is one person per car. Discuss with your specialist to find the best match for your needs and budget.<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q23<\/span><h3>Is insurance included?<\/h3><\/div> <div class=\"faq-a\"><p>Local travel agency liability insurance and vehicle seat insurance are included; when traveling to Tibet and other high-altitude areas, plateau protection insurance (RMB 500,000) is exclusively included. For details, please refer to the product description.<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q24<\/span><h3>Is the team leader accompanied throughout the journey from the departure point?<\/h3><\/div> <div class=\"faq-a\"><p>Generally speaking, casual tours do not have a tour leader at the departure point, but we will set up a pre-trip group and provide detailed guidance; as long as the pick-up is within the itinerary, we will arrange for pick-up. If there is a need for an out-of-tour flight, you can purchase an additional flight or ask for advice on how to make your own arrangements.<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q25<\/span><h3>How can I confirm that this is a regular CITS trip?<\/h3><\/div> <div class=\"faq-a\"><p>Please verify through your official account:<br> \u2611 WeChat: china2go-cits (Message \"Verify CITS regular trip\")<br> \u2611 LINE: @315xvpvi<br> \u2611 WhatsApp: +886 911 607 167<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q26<\/span><h3>Does CITS have 24-hour customer service?<\/h3><\/div> <div class=\"faq-a\"><p>We provide 24-hour concierge support during the trip; during non-trip period, you can send a private message through your official account, and we will reply as soon as we see it.<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q27<\/span><h3>Who will handle accidents while traveling?<\/h3><\/div> <div class=\"faq-a\"><p>Please contact your local chauffeur\/tour guide or notify us in the pre-trip group so that we can immediately activate the support process to assist with medical treatment, route change, claim documentation, etc. It is also recommended that you leave your family members the contact information of the customer service representative in advance.<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q28<\/span><h3>I see that there are CITS in Hong Kong\/Xinjiang (or other areas) can I approach them to enroll?<\/h3><\/div> <div class=\"faq-a\"><p>CITS China International Travel Service (CITS) is our group company, its subsidiaries are responsible for the line is not the same, China CITS Global - is the group set up to specialize in the inbound reception of the head office of the department (also known as China, so we have the group company's unified procurement resources, the latest and first-hand resources can also be used to save intermediaries for tourists to feel the high cost-effective travel service experience!<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q29<\/span><h3>Is Wi-Fi or Internet access card available?<\/h3><\/div> <div class=\"faq-a\"><p>Wi-Fi is available at most hotels and some tourist attractions\/restaurants, and it is recommended to bring your own eSIM or overseas roaming plan to ensure that you can use services such as LINE, WhatsApp, Google, etc. smoothly.<\/p><\/div> <\/div>\n <div class=\"faq-item\"> <div class=\"faq-q\"><span class=\"badge\">Q30<\/span><h3>How quickly can I get in touch with a dedicated travel advisor?<\/h3><\/div> <div class=\"faq-a\"><p>You can directly message: WeChat china2go-cits, LINE @315xvpvi, WhatsApp +886 911 607 167, leave the place of departure\/days\/number of people and the city you want to visit, and we'll reply with a suggested itinerary and quote.<\/p><\/div> <\/div>\n\n \n <div class=\"faq-item\">\n <div class=\"faq-q\"><span class=\"badge\">Q31<\/span><h3>What is the relationship between CITS and China2Go?<\/h3><\/div>\n <div class=\"faq-a\"><p>China2Go is a branded division of CITS China International Travel Service (CITS) dedicated to Chinese and international travelers outside China, and is managed directly by the CITS Inbound Division. China2Go provides more flexible and customized services, allowing small groups to enjoy the same level of resources and protection as large groups.<\/p><\/div>\n <\/div>\n\n <div class=\"faq-item\">\n <div class=\"faq-q\"><span class=\"badge\">Q32<\/span><h3>Does CITS offer private customized or package tours?<\/h3><\/div>\n <div class=\"faq-a\"><p>We can. Whether you're traveling as a family, with friends, or on a corporate mission, we can design a customized itinerary based on the number of people, budget, and topics of interest. After you provide us with the place of departure, the number of days and the cities you want to visit, our China2Go consultants will plan the trip one by one and provide you with a quote.<\/p><\/div>\n <\/div>\n\n <div class=\"faq-item\">\n <div class=\"faq-q\"><span class=\"badge\">Q33<\/span><h3>Does China2Go only accept overseas travelers?<\/h3><\/div>\n <div class=\"faq-a\"><p>We mainly cater to overseas travelers (including Hong Kong, Macao, Taiwan, Southeast Asia, Europe and the United States), but we also welcome mainland Chinese travelers to sign up. As long as you want to experience a more internationalized and flexible travel service, China2Go team can assist you.<\/p><\/div>\n <\/div>\n\n <div class=\"faq-item\">\n <div class=\"faq-q\"><span class=\"badge\">Q34<\/span><h3>How can I confirm that my trip is operated by CITS' own team?<\/h3><\/div>\n <div class=\"faq-a\"><p>Verification can be done through the official account: WeChat <strong>china2go-cits<\/strong>LINE <strong>@315xvpvi<\/strong>WhatsApp <strong>+886 911 607 167<\/strong>China2Go All trips marked with \"China2Go\" and the CITS logo are managed directly by the CITS self-operated system.<\/p><\/div>\n <\/div>\n\n <div class=\"faq-item\">\n <div class=\"faq-q\"><span class=\"badge\">Q35<\/span><h3>Can I still get support in China after signing up for a China2Go trip?<\/h3><\/div>\n <div class=\"faq-a\"><p>Yes, we have CITS Colleagues and Hospitality Online Centers in every province of the country. We have CITS associates and hospitality online centers in every province in the country. Whether you need assistance with your trip, a flight change or extended stay, your China2Go concierge is on hand to make sure your trip goes smoothly and securely.<\/p><\/div>\n <\/div>\n\n <\/div>\n <\/section>\n\n <p class=\"helper\">CITS China International Travel Service (CITS) brings you the best China travel experience with 70 years of brand strength.<\/p>\n <\/div>\n <\/div>\n\n \n <script>\n (function () {\n var ACCORDION = false; \/\/ true = \u53ea\u5141\u8a31\u540c\u6642\u9593\u958b\u4e00\u984c\n\n function toggleItem(item){\n if(!item) return;\n if(ACCORDION){\n var list = item.parentElement;\n list.querySelectorAll('.faq-item.open').forEach(function(it){\n if(it!==item) it.classList.remove('open');\n });\n }\n item.classList.toggle('open');\n syncAria(item);\n }\n\n function onClick(e){\n var header = e.target.closest('.faq-q');\n if(!header) return;\n var item = header.closest('.faq-item');\n if(!item) return;\n toggleItem(item);\n }\n\n function onKey(e){\n if(e.key!=='Enter' && e.key!==' ') return;\n var header = e.target.closest('.faq-q');\n if(!header) return;\n e.preventDefault();\n var item = header.closest('.faq-item');\n if(!item) return;\n toggleItem(item);\n }\n\n function syncAria(item){\n var q = item.querySelector('.faq-q');\n if(q) q.setAttribute('aria-expanded', item.classList.contains('open') ? 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{"id":4081,"date":"2025-09-18T12:30:46","date_gmt":"2025-09-18T04:30:46","guid":{"rendered":"https:\/\/china2go.com\/?page_id=4081"},"modified":"2026-04-24T14:51:38","modified_gmt":"2026-04-24T06:51:38","slug":"faq-cits","status":"publish","type":"page","link":"https:\/\/china2go.com\/en\/faq-cits\/","title":{"rendered":"FAQ | CITS China International Travel Service"},"content":{"rendered":"