CITS Global Travel | Frequently Asked Questions

We are CITS China CITS Global, with a history of over 70 years, has branches in all provinces of Mainland China, and is incorporated in Hong Kong and more than 60 countries around the world. CITS Global has been serving high-end corporations and large groups for a long time, with a high level of repeat business. Now, we have brought the same standard to inbound casual travelers and set up China2Go department, so that even a small number of people can enjoy the stability and quality of a large group.

CITS is one of the travel agencies with the longest history and the most complete network in China, with physical stores in all provinces and cities. Strictly abide by the service standards of not losing the bag, not set the way; and give foreign guests level of service, and encounter force majeure changes, but also the first time to start the processing process, and communicate with you the best program.

CITS is a self-owned brand with a nationwide network of CITS associates and services. The Immigration Department is based in Shanghai and coordinates quality and standards, as well as having the most up-to-date resources. If you would like to visit us, please make an appointment to visit our office.

The threshold for tour formation, the latest notification date, and the terms of refund and change are all clearly stated in the contract and communicated in advance. However, at present, most of the products are 4-person tours, and some of the routes even offer good conditions for 2-person departures in order to give back; and there is no indiscriminate grouping, so the rate of success is extremely high.

All tour guides are licensed, experienced in receiving foreign guests, and familiar with the rhythms of the elders (medication reminders, frequency of breaks, and barrier-free routes). Experienced tour guides can be assigned upon request.

Most of the tours adopt the flexible semi-buffet design, which does not include lunch and dinner, to return the right to choose to the travelers. When you are in a hurry, the tour guide can make the order on behalf of the traveler and inform the traveler for reference; for the rest of the trip, we encourage you to choose your own local food (Tibetan food, rice noodles, halal, etc.), which is closer to your personal taste and budget. Do not let the journey is the same boring group meal nightmare!

Reservations are made in accordance with the contract level and will not be downgraded. In case of full booking during peak season, we will replace the booking with one of the same class or upgraded class and inform you in advance to protect your rights and interests.

For long distances, rest stops will be properly arranged; however, for remote or desert sections, there are limited facilities, and you may even have to go to the toilet on the side of the road! It is advisable to be prepared before traveling. The tour guide will try his best to select the best rest stops.

Most of the products do not include lunch and dinner; some of the tours arrange special experiences (e.g. afternoon tea at Potala Palace for Tibet tours, afternoon tea with imitation food in Beijing, etc.). You can also check on the internet in advance, or ask your guide to recommend local restaurants or help you order takeout.

Yes. Specify vegetarian or non-vegetarian ingredients when signing up and coordinate with the restaurant before departure; Halal or vegetarian friendly options are also available in many locations.

We offer high quality "No Shopping" tours (except for the self-operated stores in the scenic area). In case of non-compliance, in addition to a full refund, we will also compensate RMB 2,000 as liquidated damages.

General RMB1,000 per person; depending on the prepaid resources for special routes, the tour fee for some special programs may be 20%-30%. Based on the quotation/contract.

Mainstream credit cards can be used, and we also support remittance and some electronic payments. Cross-border fees will be clearly indicated on the bill; we also recommend using Alipay/WeChat to bind a credit card for payment, which will be more convenient.

Based on the bank's announcement or Goldstream's settlement on the day of receipt; the quotation currency, conversion basis and handling fee will be clearly disclosed in the quotation.

According to the travel contract: 5% for more than 41 days before departure date; 10% for 31-40 days; 20% for 21-30 days; 30% for 2-20 days; 50% for the first 1 day; and 100% for the day after the departure date (If the traveler has already applied for the special resources such as the Tibet letter, the Tibet exclusive contract shall prevail). (If you have applied for special resources such as the Tibet Entry Letter, the Tibet-specific contract will apply.)

Bottled mineral water will be provided. If you are accustomed to drinking hot water, it is recommended that you bring your own thermos; some scenic spots and most restaurants have hot water refills.

Tips are usually not included. Suggested reference: RMB30 per person per day for driver and tour guide (total RMB60) x number of days; actual product description is subject to change.

In principle, a tour can be formed by 4 persons; if the threshold is not reached 50 days before departure, we will take the initiative to discuss with you about rescheduling, transferring the tour or other options.

The itinerary will state whether or not transfers are included. If "Arrive at a certain place" is arranged on the first day, it means that airport/station transfers are included on that day; other transfers can be purchased upon request.

Wi-Fi is available in most hotels, some scenic spots and restaurants, and depending on the internet environment, it is recommended to bring your own foreign internet plan or SIM card that can be used for LINE/WhatsApp/Google. Only then can you access your customary Google, which is also an extranet.

The pace and rest density can be adjusted according to the needs of seniors; those who meet the qualifications of the scenic area's senior citizen ticket will be refunded according to the regulations. As long as the scenic area is equipped, wheelchair and barrier-free route suggestions and other services can be booked.

There are two types of programs: "bed share" and "no bed share"; car parking is one person per car. Discuss with your specialist to find the best match for your needs and budget.

Local travel agency liability insurance and vehicle seat insurance are included; when traveling to Tibet and other high-altitude areas, plateau protection insurance (RMB 500,000) is exclusively included. For details, please refer to the product description.

Generally speaking, casual tours do not have a tour leader at the departure point, but we will set up a pre-trip group and provide detailed guidance; as long as the pick-up is within the itinerary, we will arrange for pick-up. If there is a need for an out-of-tour flight, you can purchase an additional flight or ask for advice on how to make your own arrangements.

Please verify through your official account:
☑ WeChat: china2go-cits (Message "Verify CITS regular trip")
☑ LINE: @315xvpvi
☑ WhatsApp: +886 911 607 167

We provide 24-hour concierge support during the trip; during non-trip period, you can send a private message through your official account, and we will reply as soon as we see it.

Please contact your local chauffeur/tour guide or notify us in the pre-trip group so that we can immediately activate the support process to assist with medical treatment, route change, claim documentation, etc. It is also recommended that you leave your family members the contact information of the customer service representative in advance.

CITS China International Travel Service (CITS) is our group company, its subsidiaries are responsible for the line is not the same, China CITS Global - is the group set up to specialize in the inbound reception of the head office of the department (also known as China, so we have the group company's unified procurement resources, the latest and first-hand resources can also be used to save intermediaries for tourists to feel the high cost-effective travel service experience!

Wi-Fi is available at most hotels and some tourist attractions/restaurants, and it is recommended to bring your own eSIM or overseas roaming plan to ensure that you can use services such as LINE, WhatsApp, Google, etc. smoothly.

You can directly message: WeChat china2go-cits, LINE @315xvpvi, WhatsApp +886 911 607 167, leave the place of departure/days/number of people and the city you want to visit, and we'll reply with a suggested itinerary and quote.

China2Go is a branded division of CITS China International Travel Service (CITS) dedicated to Chinese and international travelers outside China, and is managed directly by the CITS Inbound Division. China2Go provides more flexible and customized services, allowing small groups to enjoy the same level of resources and protection as large groups.

We can. Whether you're traveling as a family, with friends, or on a corporate mission, we can design a customized itinerary based on the number of people, budget, and topics of interest. After you provide us with the place of departure, the number of days and the cities you want to visit, our China2Go consultants will plan the trip one by one and provide you with a quote.

We mainly cater to overseas travelers (including Hong Kong, Macao, Taiwan, Southeast Asia, Europe and the United States), but we also welcome mainland Chinese travelers to sign up. As long as you want to experience a more internationalized and flexible travel service, China2Go team can assist you.

Verification can be done through the official account: WeChat china2go-citsLINE @315xvpviWhatsApp +886 911 607 167China2Go All trips marked with "China2Go" and the CITS logo are managed directly by the CITS self-operated system.

Yes, we have CITS Colleagues and Hospitality Online Centers in every province of the country. We have CITS associates and hospitality online centers in every province in the country. Whether you need assistance with your trip, a flight change or extended stay, your China2Go concierge is on hand to make sure your trip goes smoothly and securely.